Privacy Policy of Fumarole Fuel

At Fumarole Fuel, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information, including personal data, gathered through our site and in connection with our services, which include specialty coffee and espresso beverages, freshly baked pastries and light meals, local artisan crafts display, educational workshops on geothermal energy, guided tours to nearby volcanic features (virtual and in-person), and sustainable merchandise sales. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Data You Provide Directly: This includes information you provide when you make a purchase, sign up for workshops or tours, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, payment information, and any other details you choose to share.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Usage Data: Information about how you use our site, products, and services. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of visits. This helps us understand visitor behaviour and enhance our online platform.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage our services, including processing transactions for coffee, pastries, crafts, workshops, tours, and merchandise.
• To communicate with you regarding your orders, bookings, inquiries, and to send you updates related to our services and educational content on geothermal energy.
• To personalize your experience on our site and to recommend products, workshops, or tours that may be of interest to you.
• To improve our site, products, and services, including analysing usage trends and feedback.
• To send marketing and promotional communications, where you have consented to receive them.
• To ensure the security of our online platform and to prevent fraud.
• To comply with legal obligations.

Legal Basis for Processing Personal Data (GDPR)

We will only process your personal data where we have a lawful basis to do so:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract we have with you (e.g., fulfilling an order).
• Legal Obligation: Where processing is necessary for us to comply with the law.
• Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud).

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, analytics, and marketing. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal and Regulatory Authorities: When required by law or to respond to valid legal processes, such as subpoenas or court orders.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

International Data Transfers

As Fumarole Fuel is based in Canada, your data may be stored and processed in Canada, which may have different data protection laws than your country of residence. We ensure that any transfers of personal data outside of your jurisdiction are compliant with applicable data protection laws, including GDPR, by implementing appropriate safeguards.

Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Fumarole Fuel

347 Lava Flow Lane,

Unit 102,

Squamish, British Columbia, V8B 0T7

Canada